Strengths Coaching Programs

I practise in alignment with the framework of the International Coaching Federation (ICF) — a globally recognised bodiy that sets professional standards for coaches in areas such as leadership coaching and strengths-based leadership.  I am credentialled by the ICF as an Associate Certified Coach (ACC).

As a certified member of this professional community, I adhere to ICF Codes of Ethics, which emphasise respect, confidentiality, non-judgment, and the client’s autonomy in achieving their goals. The ICF's Code of Ethics can be read here https://coachingfederation.org/resource/icf-code-of-ethics/

Terms and Conditions of Engagement

(Effective 8th September 2025)

These Terms and Conditions (“Terms”) set out the agreement between Strengths As Habit (“the Coach”, “we”, “us”, “our”) and the client (“you”, “your”) for the provision of coaching programs, workshops, or related services (“the Services”).
By booking or participating in any of our programs, you agree to be bound by these Terms.

• We provide coaching and facilitation services focused on leadership, organisational development, strengths-based practice, and related topics.
• Coaching may be delivered 1:1, in teams, or as part of a structured program.
• The nature, duration, frequency, and cost of each program will be as described in your chosen program information or as agreed in writing.

• Coaching is a collaborative, results-oriented relationship designed to support learning, reflection, and action.
• Coaching is not therapy, counselling, or psychological treatment. You are responsible for your own decisions, actions, and outcomes.
• Where wellbeing or mental health issues arise, we may refer you to an appropriate professional.

• Fees for each program or session are outlined at the time of booking.
• Payment is required within 14 days of invoice unless otherwise agreed.
• Fees are quoted in Australian dollars and may be subject to GST (if applicable).
• Failure to make payment may result in suspension or cancellation of Services.
• Fees for coaching programs are payable as agreed at the time of booking. Unless otherwise stated, all program fees are non-refundable once the program has commenced, regardless of whether the client completes all scheduled sessions.
• If the coaching relationship ends before the agreed program is completed (for any reason other than a breach by the Coach), fees already paid will not be refunded.
• Where fees are unpaid, the Client remains liable for the portion of the program already delivered or prepared up to the termination date.
• If the Coach terminates the program for reasons other than the Client’s breach or non-payment, a pro-rata refund of unused sessions may be offered at the Coach’s discretion, calculated according to the proportion of sessions or time remaining.
• Time spent preparing customised materials, assessments, or reports is deemed part of the Service delivered, even if sessions are not completed.
• The Coach may, at their sole discretion, offer a partial credit or defer unused sessions to a later date in cases of genuine hardship, illness, or significant unforeseen circumstances.

• Individual sessions:
  • Cancellations made with more than 48 hours’ notice may be rescheduled without charge.
  • Cancellations made within 48 hours of the session will be charged in full.
• Programs or packages:
  • Deposits are non-refundable once the program has commenced.
  • Requests to defer or transfer participation must be made in writing.
• Workshops or group programs:
  • We reserve the right to reschedule, modify, or cancel a program if minimum participant numbers are not met or due to unforeseen circumstances.
  • If cancelled by us, you will receive a full refund or credit.

• All discussions within coaching sessions are confidential unless:
  • Required by law, or
  • Disclosure is necessary to prevent harm to yourself or others.
• Group participants agree to maintain confidentiality about the identity and content of discussions involving other participants.
• With your consent, anonymised insights may be shared for supervision or professional development purposes.

• We collect and store personal information solely for the purpose of providing coaching and managing our professional relationship.
• Your information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
• We will not share your details with third parties without consent, except as required by law.
• Session notes, program records, and client data are securely stored for 7 years and then safely destroyed.

• All materials, tools, and resources provided during coaching or programs remain the intellectual property of the Coach or their licensors.
• You may use materials for personal learning only and may not reproduce, distribute, or adapt them without written permission.

• The Coach will exercise due care, skill, and professionalism in delivering Services.
• However, we make no guarantees about specific outcomes or results.
• To the extent permitted by law, our liability for any claim arising from the Services is limited to the amount paid by you for the relevant Service.

• You agree to attend sessions punctually, participate in good faith, and complete any agreed actions between sessions.
• You are responsible for your own wellbeing, choices, and results arising from the coaching process.

• We adhere to the ethical standards and guidelines of the International Coaching Federation (ICF).
• These standards include respect for confidentiality, integrity, and professional conduct.
• The ICF's Code of Ethic's can be read here https://coachingfederation.org/resource/icf-code-of-ethics/

Either party may terminate the coaching relationship by providing written notice.

• The Client remains responsible for payment of all sessions already conducted and any Services or materials prepared prior to the effective termination date.
• Where a package or program is prepaid, no refund will be provided for unused sessions, except where termination is initiated by the Coach for reasons unrelated to Client conduct, in which case a pro-rata refund may be issued.
• The Coach may terminate the Services immediately by written notice if:
  • The Client breaches these Terms;
  • The Client fails to make payment when due; or
  • The Coach reasonably determines that coaching is no longer appropriate or productive for the Client.

• These Terms may be updated periodically. The most recent version will be published on our website.
• Continued use of our Services after any changes constitutes acceptance of the revised Terms.

• These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the jurisdiction of its courts.